Newcastle – Hybrid (3 days per week onsite)
We’re supporting a global business currently going through a large-scale systems integration and automation programme across their finance operations team. As part of this transformation, they require two contractors to support a high-volume manual payments process during a key transition period.
It’s a hands‑on operational position suited to someone who is detail‑oriented, quick to learn new systems, and comfortable working through high volumes accurately and efficiently.
The successful contractors will support the UK cash applications/payments function, specifically around unpaid direct debits within the France market. The business has recently moved from processing one large monthly file to daily processing, creating a significant increase in manual workload while automation and new systems are being rolled out.
You’ll be responsible for reviewing customer accounts, identifying unpaid direct debits, reopening payments, checking payment plans, running reports, and resolving payment queries to ensure accounts are updated correctly and efficiently.
Key Responsibilities
- Process and resolve unpaid direct debit transactions
- Review customer accounts and payment histories
- Reopen failed or unpaid payments within internal systems
- Validate payment plans and account information
- Run daily reports and resolve outstanding payment queries
- Investigate whether payments have been made via alternative methods such as bank transfer
- Support the finance operations team during a critical systems transition period
- Work efficiently through high-volume transactional workloads
Experience Required
- Previous experience within:
- Cash applications
- Payments processing
- Credit control
- Accounts receivable or finance operations
- Comfortable working with debits, credits, and customer payment records
- Strong attention to detail and ability to work at pace
- Able to work independently with minimal supervision
- Strong organisational and administrative skills
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