Customer Service Consultant

My luxury travel client are looking for a Customer Services Consultant to join them on a full time basis.

This is a Mon-Fri role working 9am-6pm.

Their most successful team members are those that genuinely care for their business and wish for it to succeed. Dedication is a key part of this role and they in turn will provide you with an enjoyable and respected career in luxury travel. That is their promise to you.

Responsibilities

• Ensuring that all passengers have correct invoices and that we have had correct invoices from our suppliers.
• Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system).
• Assisting clients with their voyager personalisers.
• Ensuring that all passengers have paid us on time and that we have paid our suppliers on time.
• Using your experience to assist the Sales Team in all aspects of their work.
• Assisting the Finance Director, Customer Services Manager and Assistant Manager on a day-to-day basis.
• Assist with any questions our clients may have pre- or post-cruise.

Requirements

• Have customer service experience, travel customer service experience is an advantage.
• Have your own car and full driving license.
• Have great interpersonal skills, a good telephone manner, be well educated and from a good background.

Please send your CV to the relevant email address to find out more.

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