Job Type: Permanent
Position: Group Head of Recoveries and Salvage – Group Claims
Reporting to: Group Head of Technical Claims
Location: London or York – Hybrid (minimum 2 days in the office)
About the role
We are looking for a global leader to join the Group Claims Function and lead the claims recoveries and salvage operations across the Group. This is a new and exciting opportunity to join Hiscox and make a real difference in a key area of our claims process. You will be responsible for leading global recoveries and salvage operations, defining and executing the group-wide strategy, building scalable solutions that align to growth ambitions across the group, managing relationships with our vendors globally, and overseeing all recovery efforts including pursuing and monitoring overpayments. With Hiscox’s diverse technology landscape, you will need a clear vision on simplifying processes through innovation and strategic alignment to support positive customer outcomes as our business grows. You will be interacting with senior and executive level stakeholders across the organisation, influencing others, and will need critical thinking to overcome challenges where there is misalignment. The ability to think creatively yet effectively implement solutions, and to deliver through others, will be key skills you possess.
Key Responsibilities
- Lead global operations, partner with vendors and business units, embed governance frameworks, and drive innovation through technology, analytics, AI and scalable solutions.
- Develop and implement strategies to maximise claim recoveries and minimise leakage.
- Represent the Group in industry forums, maintaining awareness of emerging risks and best practices.
- Champion governance and controls to ensure compliance with legal and regulatory requirements and external/internal policies.
- Drive innovation through technology, AI, and advanced analytics to enhance recovery processes.
- Engage with internal and external stakeholders, including vendors and subrogation specialists, to optimise outcomes.
- Drive alignment globally across business units through process improvements and technology solutions.
- Deliver KPIs related to recovery rates and operational efficiency.
- Implement governance frameworks and controls across all recovery operations.
- Report performance and strategic progress to senior leadership and executive stakeholders.
- Support and develop teams through coaching, training programmes, and clear objectives.
- Own maintaining and enhancing recoveries processes, training and adherence to these across claims globally.
Qualifications
- Extensive experience in claims subrogation and salvage in a global capacity (10+ years, with leadership roles). Less experience may be considered if the right level of knowledge is demonstrated.
- Strong knowledge of insurance laws, regulations, and commercial lines products across all geographies.
- Proven ability to lead teams and deliver through others.
- Exceptional global communication and stakeholder management abilities with intercultural competence.
- Exposure to recoveries monitoring systems (internal or vendor) with a good understanding of how to transform and/or implement within an organisation and third‑party suppliers.
- Proficiency in relevant software and reporting tools, with strong Microsoft Office skills.
- Resilience and adaptability to lead through change.
- Deliver results under pressure.
- Strategic thinking combined with operational execution capability.
- Excellent analytical skills, leveraging data and insights to drive decisions.
- Expertise in technology and innovation, including AI and machine learning applications.
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