Food Technical Assistant

We are looking for a Technical Assistant to join the QA/Technical department, maintaining high standards of food safety and compliance. This opportunity spans both departments, allowing you to develop new skills and contribute to our success.

Candidate Profile

• Excellent English reading and writing skills.
• Attention to detail and high level of accuracy.
• Strong computer literacy – Word, Excel, PowerPoint, Outlook & Teams – ability to create documents, tables, graphs & work in spreadsheets (including formulas).
• Excellent organisational skills and the ability to work on multiple projects simultaneously.
• At least 1 year’s relevant experience working within food production in a technical or quality role, can be through a placement.
• Degree qualified in food science or equivalent.
• Food Safety Level 2 Qualification.
• Qualification in HACCP.
• Previous experience of using online specification systems.
• Working knowledge of Allergen Management and Labelling/Artwork.
• Previous experience of using retailer specification systems.
• Uses initiative to complete tasks independently.
• Proactive, with strong problem‑solving skills.
• A passion for the Tim Hortons brand.
• Sound communication, confident with internal & external stakeholders.

Job Responsibilities

• Generate and update allergen & nutrition data for finished products.
• Maintain information on RBI spec portal and keep up to date with correct suppliers and ingredients.
• Liaise with suppliers to ensure technical information is completed to the correct standard.
• Proofread technical documents – specifications & artwork – to ensure accuracy.
• Manage complaints, maintain the log, identify and investigate the root cause for any non‑conformances and complaints with suppliers and restaurants, conduct trend analysis, and send out complaints data.
• Write weekly complaints/quality report, published in the Tim’s Memo Mailer.
• Support operations in investigating and responding to customer complaints.
• Create product/raw material documentation in Word, Excel, PowerPoint and using online systems.
• Update databases and website information – e.g., maintain the products on the TH website.
• Answer internal and external technical queries.
• Support on training programs, health and safety and food safety practices.
• Work with L&D and Operations in restaurants to create and improve Ops procedures.
• Update and maintain products on the RBI system.
• Support the conducting of taste panels, trials and reporting of results.
• Establish robust QAS documents with suppliers.
• Maintain supplier contact information.
• Document control.
• Generate new documents for HACCP and Quality Manual.
• Coordinate yearly swabbing exercise, reporting of results and corrective actions.

Department Administration (as Required)

• Support the department with daily maintenance of all related data and working documents.
• Write procedures and prepare presentations.
• Prepare and send samples.
• Arrange couriers.
• Arrange lab tests.
• Any other duties as reasonably requested by the business.

Role Location

• Full‑time, permanent, office‑based in Wolverhampton (WV11 1XR).
• Candidate will be required to travel to restaurant locations across the UK as required.

#J-18808-Ljbffr…