Head of Repairs & Maintenance (DLO)
Hampshire
6-Month Contract
£500-£550 per day (Inside IR35)
Hybrid Working
Panoramic Associates is supporting a leading local authority with the appointment of a strategic and operationally focused Head of Repairs & Maintenance to join their Senior Leadership Team within Housing Services.
The successful candidate will play a critical role in driving service transformation, improving operational performance, and ensuring residents have access to safe, sustainable, and high-quality homes. Working collaboratively with senior leaders, elected members, and operational teams, you will help define priorities, budgets, and service strategies while embedding a culture of accountability, continuous improvement, and customer-focused delivery.
Key Responsibilities
- Providing strategic leadership across repairs, maintenance, compliance, investment, and void services
- Leading operational delivery through a high-performing DLO and contractor network
- Driving productivity, performance, quality assurance, and value for money across all housing works functions
- Ensuring compliance with the Building Safety Act 2022 and wider regulatory obligations
- Embedding a culture of innovation, collaboration, and continuous service improvement
- Using operational, cost, and productivity data to inform commissioning and service delivery decisions
- Supporting the organisation in reducing silo working and improving cross-functional collaboration
- Leading workforce planning, logistics, resourcing, and operational performance management
- Working closely with senior stakeholders, customers, and elected members to shape service priorities and outcomes
- Ensuring compliance with the Regulator of Social Housing standards and Decent Homes requirements
Qualifications
- Significant experience leading a large-scale housing repairs, maintenance, or asset management function within local government or social housing
- Strong operational leadership experience across DLO or contractor-led service delivery models
- Excellent understanding of productivity, logistics, workforce planning, and service performance management
- Strong working knowledge of the Building Safety Act 2022 and social housing regulatory frameworks
- Experience driving cultural change, service transformation, and continuous improvement initiatives
- CIH Level 5 qualification (or equivalent demonstrable experience and knowledge)
- Excellent stakeholder management and leadership capability across complex operational environments
This is a high-profile leadership opportunity for an experienced housing operations professional to shape the future of housing delivery, compliance, repairs, and investment services across a large and diverse social housing portfolio.
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