Front of House Leader – Glasgow Airport

Front of House Leader (Full time, 35 hours per week)

Responsibilities

• Coaching and mentoring the front‑of‑house team to maintain high standards of customer service.
• Leading the shop during busy periods, operating the coffee machine and handling operational tasks.
• Ensuring standards and spirits are maintained, protecting profit, and keeping customers happy.

Qualifications

• Kind, honest and generous: bring genuine warmth and your authentic self to work daily.
• Passion for exceptional customer service.
• Experience driving team performance, protecting profit and maintaining high standards with great energy.
• Ability to manage shop operational duties and support the team during busy shifts.

Benefits

• Hourly rate of £15.80 (inclusive of mystery shopper bonus)
• Additional £5 per hour for shifts started between 3‑5am after training.
• 28 days annual leave (pro‑rata for part‑time).
• Pension scheme.
• Life assurance at 3× annual salary and virtual GP access.
• Healthcare cash plan.
• Free food and drink while working.
• Club Pret membership (50 % off food and 5 free barista‑made drinks per day).
• Loyalty awards after 5, 10, 15 and 20 years’ service.
• Regular rewards and recognition for standards.
• Marketplace discounts on shopping, travel, fitness, dining, tech and more.
• Flexible working hours to accommodate personal priorities.
• Comfy free shoes for shift use.

Learning & Development

• Fully funded professional qualifications and apprenticeships (Level 3).
• Internal transfer opportunities and other learning pathways.
• Commitment to diversity and belonging – everyone is welcomed and valued.
• Fast‑paced work that builds a diverse skill set.
• Community involvement through The Pret Foundation.

Our Values

• Happy teams, happy customers.
• Amazing standards every day.
• Never standing still.
• Doing the right thing.

Interview Journey

• Initial phone screening followed by a 60‑minute shop‑based interview with the General Manager and team.
• Inclusive recruitment: support for applicants from under‑represented groups with required adjustments.
• Companies encourage candidates not to use artificial intelligence to complete applications.

We’re proud makers of delicious food and organic coffee across 20+ countries, with 750+ shops. This role offers growth for those who enjoy leading a team and delivering outstanding customer experiences.

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