We are looking for a proactive and customer focused Internal Sales Support Advisor to join a busy and supportive team based in Witney. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys working in a fast-paced environment and supporting both customers and a sales team.
The Role
Working closely with the external sales team, you will be responsible for delivering outstanding customer support from initial enquiry through to quotation, order processing, and shipment coordination. You will communicate regularly with customers via phone, email, and live chat, ensuring all enquiries are handled professionally, accurately, and efficiently.
Key Responsibilities
- Respond to incoming customer calls, emails, and website live chat enquiries
- Provide support regarding orders, returns, shipments, and product information
- Prepare quotations for parts, spare kits, and standard products
- Process and enter customer orders accurately
- Verify product availability, pricing, and shipping details
- Liaise with customers regarding shipment updates and delivery times
- Work closely with internal departments and external sales colleagues
- Use SAP and CRM systems to manage customer and sales information
- Provide occasional support for warehouse activities when required
Skills & Experience
- Previous customer service or sales support experience, ideally within manufacturing or engineering
- Experience using SAP, Salesforce CRM, and Microsoft Office is advantageous
- Strong communication skills with excellent telephone manner
- Highly organised with strong attention to detail
- Customer-focused with the ability to build positive working relationships
- Able to work effectively across different teams and departments
We encourage application from individuals who are organised and motivated and enjoy delivering excellent customer service.
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