Job Title: 2nd Line Desktop Onsite EngineerLocation: Barrow-in-Furness (Full-time onsite, 5 days per week)Salary: £36,000 + Generous Benefits Package
Deerfoot Recruitment is delighted to be supporting a leading global IT services provider in the search for two 2nd Line Desktop Onsite Engineers to join their End User Experience team in Barrow-in-Furness.
This is an excellent opportunity for experienced desktop support professionals to work within a fast-paced, enterprise environment, supporting high-profile clients and contributing to the delivery of high-quality IT services.
The successful candidates will provide 2nd line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will play a key role in maintaining and improving end‑user experience while supporting both business‑as‑usual activities and project work.
Key Responsibilities
- Completing assigned tasks within agreed timeframes
- Supporting internal and external project managers with project-related activities
- Undertaking NSR tasks to agreed deadlines
- Delivering exceptional customer service and user support
Key Skills & Experience
- Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings
- Experience with Microsoft Office and Exchange environments (including Outlook and email configuration)
- SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting)
- Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security)
- Familiarity with ITSM tools such as ServiceNow
- Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous
- Valid driving licence and eligible for Security Clearance (SC)
Due to clearance requirements, applicants must be UK or eligible to obtain SC clearance.
This role offers the opportunity to join a collaborative and inclusive working environment, with strong prospects for career development and progression.
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