Head of Block & Estate Management

Job Title

Head of Block & Estate Management

Location: East of England region (flexible hybrid working available, with travel to regional office and site visits as required)

Hours: Full Time (37 hours per week)

Summary

A senior leadership role responsible for overseeing large‑scale residential block and estate management operations, ensuring compliance, service excellence, financial control, and team performance across a complex and evolving portfolio. This role requires oversight of leasehold property operations, contractor delivery, and resident safety across a large managed residential and mixed‑use portfolio. The postholder must meet professional and regulatory standards relevant to residential property management. All candidates will be required to pass pre‑employment screening, including a credit check.

Purpose of Role

• This organisation is a long‑established, multi‑disciplinary property consultancy regulated by the Royal Institution of Chartered Surveyors (RICS).
• The residential block and estate management division is responsible for managing a large portfolio of residential units across multiple UK regions, with continued growth ambitions.
• The Head of Block & Estate Management provides senior leadership and strategic direction across the residential and mixed‑use portfolio. The role ensures high standards of operational delivery, compliance, customer service, and team performance.
• The postholder will lead a team of Property Managers, strengthening systems, governance, and service consistency while acting as a trusted advisor to clients, resident management companies, developers, freeholders, and leaseholders.

Key Accountabilities

• Strategic Leadership & Operational Oversight
  • Lead the Block & Estate Management function with clear strategy, priorities, and service standards
  • Manage and develop a team of Property Managers
  • Contribute to senior leadership strategy across the Property Management division
• Service Delivery & Portfolio Management
  • Oversee day‑to‑day management of residential blocks and estates
  • Ensure compliance with management agreements and legislation
  • Oversee inspections, maintenance programmes, and resident engagement
  • Manage complex schemes, including those requiring remediation or safety interventions
  • Monitor and deliver SLA performance and reporting
• Compliance, Building Safety & Risk Management
  • Ensure compliance with all relevant legislation and codes of practice
  • Lead on building safety obligations across the portfolio
  • Oversee fire safety, risk assessments, and remedial works
  • Manage higher‑risk buildings and associated regulatory requirements
  • Coordinate cladding and fire safety remediation programmes
  • Ensure all statutory obligations are met, documented, and reviewed
• Client & Stakeholder Management
  • Act as senior contact for client boards, freeholders, developers, and leaseholders
  • Lead AGMs, client meetings, and site inspections
  • Communicate complex building safety matters clearly and confidently
  • Manage escalations, complaints, and tribunal‑related matters
• Financial Oversight
  • Oversee service charge budgeting and expenditure control
  • Work with finance teams on reporting and forecasting
  • Support major works planning and reserve fund management
  • Monitor income and cost controls across portfolios
• Systems, Processes & Continuous Improvement
  • Drive consistency in systems, processes, and documentation
  • Improve compliance tracking and reporting systems
  • Utilise property management systems (including QUBE or equivalent)
  • Use data and KPIs to improve performance and decision‑making
• Team Leadership & Development
  • Lead, mentor, and develop a high‑performing team
  • Promote accountability, performance standards, and professional growth
  • Ensure training on compliance and building safety responsibilities
  • Support staff wellbeing and retention
• Business Development & Growth
  • Support onboarding of new clients and developments
  • Contribute to bids and business development activity
  • Identify opportunities to improve service delivery and portfolio growth

Requirements

• Minimum 5 years’ experience in residential block, estate, or asset management
• Proven leadership experience managing property management teams
• Strong understanding of leasehold legislation and regulatory frameworks
• Experience working with resident management companies, developers, and freeholders
• Strong knowledge of building safety legislation and compliance requirements
• Experience with major works and complex residential portfolios
• Exposure to cladding or fire safety remediation projects is highly desirable
• Strong stakeholder management and communication skills
• Commercial awareness with experience managing budgets and contractors
• Highly organised with the ability to manage multiple priorities
• Professional qualifications such as TPI, RICS (or equivalent) desirable
• IOSH or NEBOSH qualification advantageous

Benefits

• Salary £65,000–£75,000 depending on experience
• Bonus scheme (up to 10% of salary)
• 5 weeks holiday plus bank holidays
• Birthday day off
• 4 wellbeing days per year
• Pension scheme
• Private healthcare and dental cover
• Employee assistance and wellbeing programmes
• Homeworking support and IT equipment provided
• Reward and benefits platform
• Free parking at main office locations
• Professional development opportunities

Contact

Matty Stratton020 3900 0401matty@blockrecruit.co.uk

#J-18808-Ljbffr…