Customer Experience Lead, Heat Networks (12-14m FTC)

United Cerebral Palsy of Georgia is looking for a Customer Experience Manager to cover maternity leave for 12-14 months. This hybrid role, based in London or Bristol, requires managing customer experience across heat networks.

The ideal candidate will have over 5 years in consumer utilities, focusing on service delivery and customer complaints. Responsibilities include ensuring regulatory compliance, driving improvements, and overseeing service providers.

A proactive, engaging style and strong analytical skills are essential for success in this role.

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