Customer Service Advisor Social Media (9-months secondment) (43307) — Global Career Band7 (07)
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We are currently seeking an experienced professional to join our team in the role of Customer Service Advisor (CSA) – Social Media on a seconded basis.
This is a specialist frontline role where you’ll represent HSBC across our social media platforms, delivering standout customer care and helping to build a positive, engaging online community.
You’ll support customers through quick, thoughtful, and empathetic conversations, helping to resolve issues and strengthen trust in the brand. You’ll also play a proactive part in shaping our social channels through planned posting and community engagement.
We have arranged 2 intro sessions where you can learn more about the role and ask any questions you may have.
Date/Time – Thursday 4th June at 11:30 until 12:00pm
https://hsbc.zoom.us/j/99827693083?pwd=IsTgKcvnrouyySCLNhO0nWUkPE60Xg.1
Date/Time – Tuesday 9th June at 1:15 until 1:45pm
https://hsbc.zoom.us/j/99335936027?pwd=b3DpLk2JzNJ2fY0raPOijNCbuIClN7.1
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
In this role you will be:
- Delivering best‑in‑class service across customer channels, including live chat and outbound calling, supporting our long‑term strategy
- Building strong working relationships with key people and teams so we deliver as one team
- Spotting risks or issues in your day‑to‑day work and escalating/reporting them when needed, while sticking to all relevant controls
- Thinking like a customer (and a business owner), bringing energy and ideas that support sustainable growth
- Supporting our Distribution strategy by educating customers and promoting digital services at every contact point, using the Digital Service Model and encouraging new and emerging channels
To be successful in this role you should meet the following requirements:
- Recent customer‑facing experience in HSBC Personal Banking, with a solid understanding of our systems and processes
- Proven ability to handle and resolve complaints effectively
- Strong written and verbal communication skills
- A track record of delivering excellent service with real empathy
- Great problem‑solving skills and attention to detail
- Flexibility to work shifts (currently between 8am and 8pm, Monday to Sunday)
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces—no matter their gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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