Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD.
The post holder will provide comprehensive and high quality receptionist/telephonist service in a challenging environment that undergoes constant changes. The role requires exercising judgement and using a combination of skills to deal with day‑to‑day issues, while demonstrating a sensitive, caring, client‑focused attitude and maintaining a calm, organised approach when working under pressure.
Main duties of the job
- Deal with patient enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.
- Work flexibly with other practice staff to ensure the surgery is adequately staffed at all times.
Working for our organisation
Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and receive the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
We promote equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Detailed Job Description And Main Responsibilities
Full Job description and Person Specification are attached in supporting documents.
Person specification
Candidate must be fluent in Welsh; this is an essential criterion.
Applicants may submit applications in Welsh. Applications submitted in Welsh will not be treated less favourably than those submitted in English.
Qualifications / Experience
Essential criteria
- Confidence in dealing with the public by telephone and in person
- Experience of using Microsoft Office packages
- Previous experience in a busy reception
- Education to a high standard
- Relat(e) to public empathy/understanding
- NVQ level 1 in customer services or equivalent
- General understanding of how the NHS functions
- Communication skills: concise, accurate, grammatically correct
- Ability to work as part of a team and on own initiative
- Ability to speak Welsh
Desirable criteria
- Experience of working within a Primary Care NHS setting
- Previous experience using EMIS and other NHS systems
- Previous experience in Customer services
Notes for applicants
Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Please check your email account regularly.
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