We are looking for a Warehouse/Logistics Coordinator to work onsite at our Hemel Hempstead office. You will be responsible for overseeing and coordinating the movement of IT equipment and associated materials. This includes verifying warranty calls and managing the complete lifecycle of warranty parts, encompassing supply, return, and credit processes.
A key aspect of the role involves managing chargeable calls, ensuring that all applicable charges are accurately applied and recovered.
What we are looking for:
- Proven experience in logistics coordination or a similar role.
- Strong organisational and time-management skills.
- Excellent communication skills (verbal and written).
- Ability to work under pressure and meet deadlines.
- Proficiency in MS Office primarily Excel and familiarity with logistics systems.
- Knowledge of IT hardware and peripherals.
- Experience working in a fast‑paced technology environment.
- Knowledge of SAP is desirable
The position requires effective communication with both internal teams and external customers to diagnose reported issues and provide the most appropriate solutions. Strong interpersonal skills and the ability to work under pressure are essential to ensure calls are assessed and resolved promptly and efficiently.
What you’ll be doing:
- Shipping: Support the dispatch of customer hardware through the warehouse, ensuring accuracy and timely delivery.
- Order Management: Process and track orders for IT hardware and peripherals, ensuring accurate documentation and timely fulfilment.
- Scheduling & Coordination: Liaise with resource schedulers, couriers, and field teams to ensure smooth delivery of equipment and services.
- Inventory Control: Monitor stock levels, manage internal stock requests, and coordinate with suppliers for replenishment when required.
- Compliance & Documentation: Maintain accurate records of shipments, deliveries, and returns in line with company processes.
- Customer Support: Act as a point of contact for queries related to logistics and delivery, providing clear and timely updates.
- Continuous Improvement: Identify opportunities to streamline processes and improve efficiency within the logistics function.
- Microsoft O365: Advanced proficiency in Excel and experienced in utilising a range of enterprise systems, including SAP.
What’s in it for you?
- 23 days’ annual leave rising to 27 days holiday in time with the opportunity to buy extra leave
- company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- volunteering for our charity partners or a cause of your choice – opportunity to take a paid day out of the office
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
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