Company: United Cerebral Palsy of Georgia
Location: Bedlington
Job Description:
Senior Service Delivery Engineer / Snr IT support engineer
Our client has created a new vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
Responsibilities
- The Senior Service Delivery Engineer UK is responsible for leading high‑quality IT service delivery while providing senior technical expertise and escalations across this location.
- Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Lead major incident resolutions (P1/P2) including co‑ordination across global teams & vendors.
- Ensuring ITIL best practices.
Qualifications
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
- Delivered IT support in a manufacturing environment.
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
- Leading or mentoring team members.
- Experience in manufacturing, production or an environment with physical service delivery elements to the role and exposure to ERP systems – for example, a building company, service/maintenance, housing association.
Location & Travel
Location: Newcastle – office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).
Salary & Benefits
£40,000 – £45,000 depending on experience, excellent pension, healthcare and lots more.
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Posted: June 6th, 2026