Lead Consultant

Lead Consultant

Location: UK – Mobile England | Job-ID: 217801 | Contract type: Standard | Business Unit: ServiceNow

Life on the team

As a Lead Consultant, you will design and deliver high‑quality ServiceNow solutions aligned with customer business needs.

Acting as a trusted advisor, you will work with customer SMEs to guide them on both Industry and ServiceNow best practices, working closely with internal teams to ensure successful delivery.

What you’ll do

• Advise customers on effective ServiceNow implementations, aligned with ITIL, platform best practices, and industry trends
• Analyse and validate business requirements with customer SMEs and Stakeholders, ensuring they are clearly defined before implementation
• Lead process workshops with customers to review their existing processes and agree on the most appropriate design and implementation approach for ServiceNow
• Manage project activities on smaller projects: oversee project tasks and timelines, chair project progress meetings, and act as the main customer contact
• Work closely with Technical Consultants to ensure that delivered solutions meet the agreed functional and business requirements and adhere to agreed standards.
• Lead sprint reviews and show & tell sessions to provide stakeholders with clear visibility of progress
• Execute functional testing prior to User Acceptance Testing, lead UAT review meetings, and support go-live and early-life activities
• Actively engage with Pre-Sales and Account teams to support a smooth handover from sales to delivery
• Contribute to internal ServiceNow communities and knowledge sharing initiatives

What you’ll need

• Relevant ServiceNow qualifications or accreditations, with a strong working knowledge of the ServiceNow platform, particularly IT Service Management.
• 3+ years’ experience in a similar consulting or delivery-focused role
• Strong customer communication skills and the ability to build trusted relationships
• Proactive, self‑motivated, with the ability to work independently or as part of a collaborative team
• Up-to-date knowledge of ServiceNow developments and industry trends
• Experience contributing to solution design, bids, proposals, and project documentation (desirable)
• Experience working in a customer-facing consultancy environment (desirable)

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