Insights Manager
Location: Hanslope, South East England, MK19 7BH
Reference: 437630
Contract: Permanent – Full-time
Overview
At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and more. The Commercial team shapes services with expert insights, win work through expert bid management, and help us reach new customers each day. This is your opportunity to join them.
We support diversity and inclusiveness. We are a Disability Confident employer and a Carer Confident workplace.
Responsibilities
As an Insights Manager, you’ll play a pivotal role in shaping our future. You’ll be assigned a portfolio, strategic or customer. You’ll gain a deeper understanding of customer perspectives on the strategic position of FCDO Services compared to competitors. Build your insights from a mix of formal, informal, qualitative and quantitative methods. This will include conducting interviews, looking at financial data, and surveys.
Once you’ve gathered information, you’ll interpret it into usable, clear insights. From there, you’ll determine the most appropriate approach for each insights project. Plus, you’ll formulate a structured annual research plan to monitor progress and ensure that all milestones are being met.
Qualifications
- Experience working in a customer-facing role, delivering high levels of service.
- Strong communication skills, verbal and written.
- Highly organized, superb time management, ability to apply project management principles.
- Experience providing administrative support and meeting management; ability to collate, prepare and analyse data for customer, financial and/or commercial reporting.
- Attention to detail and proofreading experience.
- High proficiency with Microsoft Office, PowerPoint and Excel.
- Desirable: knowledge of FCDO Services business lifecycle; experience running customer budgets, project financials and/or delivery processes; preparing and delivering presentations to audiences; using CRM, Project Planning or ERP systems.
Benefits
Competitive salary, generous holiday entitlement, Civil Service Pension, training and development opportunities, on‑site gym, nursery, café, restaurant, interest‑free loans on season tickets and bikes.
Closing Date
Apply before 11:55 pm on Sunday 7th December 2025.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management
Industries
Government Administration
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