Flights and Ticketing Specialist

Flights and Ticketing Specialist

Our client is an award winning specialist tour operator based in North London. They are seeking a Flights and Ticketing Specialist to join their team. The role is fully remote and 5 days a week and comes with a salary of up to £35,000 dependent on experience.

Flights and Ticketing Specialist responsibilities:

• Handle post booking tasks — amendments, cancellations, schedule changes, customer requests
• Process flight changes, refunds, reissues and repricing
• Manage ticketing accuracy across PNRs, fare rules and documentation
• Work with airlines, consolidators, Aviate and direct connect platforms
• Support BSP processes including ADM awareness

Flights and Ticketing Specialist skills required:

• Tour operator / airline background
• Strong post booking experience
• Advanced Galileo GDS skills — PNR servicing, ticketing, refunds, reissues
• Aviate and BA NDC experience
• Airfare & ticketing knowledge including fare rule interpretation
• High accuracy, organisation and workload management
• Excellent communication and customer service

Additional information:

• Salary up to £35,000 dependent on experience
• Fully remote
• Monday-Friday (2 Saturdays per month on rotation with a day off in the week)
• 22 days holiday
• Pension

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