ServiceNow Production Support Manager

Overview

Join Deutsche Bank as a ServiceNow Production Support Manager to support a mission-critical ServiceNow platform used across the organisation. Help maintain platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues and improve service outcomes.

Requirements

• Proven experience supporting production services within a large-scale enterprise environment
• Strong knowledge of ServiceNow
• Experience managing major incidents and supporting service operations processes
• Understanding of ServiceNow platform architecture and integrations
• Experience working with global teams and partners
• Awareness of regulatory requirements, operational resilience, and audit expectations within financial services

Benefits

• Hybrid Working
• Competitive salary
• Non-contributory pension
• 30 days’ holiday plus bank holidays
• Life Assurance
• Private Healthcare
• Retail Discounts
• Bike4Work scheme
• Gym benefits

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