Workshop & Service Coordinator

Workshop & Service Coordinator (Service Operations)

Location: Bristol, BS35

Pay Rate: £15.00 per hour (approx. £29,250 per annum) + bonus

Working Hours: Monday to Friday, 9:00am – 5:30pm

Work Pattern: Fully Office Based

Parking: On-site parking available

Start Date: ASAP

Contract Type: Temp-to-Perm

The Workshop & Service Coordinator supports workshop operations by ensuring all equipment, materials, and parts are available for scheduled builds and modifications. The role coordinates production activities, manages supplier relationships, supports engineers, and maintains accurate system data to ensure customer requirements and delivery deadlines are met.

Key Responsibilities

• Monitor customer orders and workshop requests through SAP.
• Liaise with sales teams to obtain technical and order information when required.
• Order parts, consumables, and materials from suppliers to support workshop activities.
• Create and maintain master data, pricing information, and vendor records within SAP.
• Set up and manage internal and external production orders.
• Coordinate work schedules and communicate timelines with Workshop Engineers.
• Work closely with suppliers, sales teams, and internal departments to ensure customer requirements are met.
• Prepare risk assessments and method statements for site services and customer use.
• Arrange collections and deliveries with couriers in line with customer requirements.
• Manage the workshop mailbox and ensure enquiries are responded to promptly.
• Raise purchase orders and process goods receipts.
• Maintain responsibility for workshop office and building-related administration.
• Support continuous communication across service, logistics, technical, and operational teams.

Key Skills and Competencies

• Strong organisational and planning skills with the ability to prioritise workloads.
• Excellent communication and relationship-building skills.
• Ability to work accurately under pressure and meet deadlines.
• Self‑motivated with the ability to work independently and within a team.
• Customer‑focused approach with strong problem‑solving abilities.
• Good understanding of technical parts and equipment, ideally within HVAC systems.
• Competent in Microsoft Office applications, particularly Excel and Word.
• Experience using SAP or similar ERP systems.
• Basic knowledge of AutoCAD is advantageous.

Qualifications

• GCSEs (or equivalent) including English and Mathematics.

Experience

• Previous experience within a technical, engineering, warehouse, or service environment is advantageous.
• Experience in purchasing, production coordination, planning, or administration is desirable.
• Experience working with suppliers, logistics, and customer‑focused operations would be beneficial.

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