Casual Community Support Worker

About the Role

Provide person‑centered support to customers as part of a support service. Support customers with life skills and empower them to achieve independence. The role involves working at the Birmingham location, paid £13.45 per hour on a 0‑hour contract, reference 166560.

Responsibilities

• Provide a flexible, responsive service in a timely and person‑centred manner.
• Signpost customers to relevant sources of information, support, guidance and advice.
• Effectively work in partnership with external agencies for the benefit of customers.
• Accurately record and capture client risk information and contribute to the formation of risk management plans.
• Adhere to the organisation’s health and safety policy.
• Adhere to the organisation’s adult and children’s safeguarding policy.
• Follow the organisation’s incident management policy.
• Complete and maintain accurate records in line with requirements (including detailed support plans and regular checks).
• Ensure all service delivery is non‑judgemental and delivered in line with equality and diversity requirements.
• Attend all training courses and deliver on the outcomes.
• Perform any other duties as required by the role.

Qualifications and Experience

• Working knowledge of legislation regarding delivery of support to vulnerable people.
• Experience keeping accurate and compliant records.
• Experience working with Microsoft applications.
• A relevant qualification specific to the role.
• Experience working within a busy support environment.
• Ability to work autonomously and as part of a team.
• Accountable and reliable, punctual.
• Ability to maintain confidentiality.
• Use of initiative.
• Flexible, creative, strong interpersonal skills.
• Excellent communication skills.
• High level of professional integrity.
• Person‑centred approach.
• Accurate, methodical, time management.

Benefits

• 34 days annual leave, plus option to purchase up to 5 additional days.
• A day off for your birthday.
• 4 days off when you move home.
• Life assurance (3× salary).
• Employee assistance and wellbeing programme.
• Flexible working options.
• Learning & development opportunities.

Equality, Diversity and Inclusion

Trident Group celebrates equality, diversity, and inclusion. As a trauma‑informed organisation we strive to build a community where everyone feels valued, respected, and equally guided by our beacon of hope. As a disability‑confident employer, we commit to ensuring an inclusive and accessible recruitment process, offering reasonable adjustments, and supporting employees who acquire a disability or long‑term health condition.

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