Service Coordinator. Job in Birmingham LilyLifestyle Jobs

Service Coordinator

Location: Birmingham (B33)

Reports to: Service Desk Manager

Salary: 27,500

Full-Time Permanent Office Based

We’re looking for a Service Delivery Co‑ordinator to join our client’s well‑known and growing business, supporting field engineers and ensuring exceptional service delivery across reactive, preventative, and remedial maintenance activities.

What You’ll Be Doing

• Coordinating and scheduling engineer visits for planned and reactive maintenance.
• Acting as the first point of contact for customer queries and service requests.
• Maximising engineer utilisation and ensuring SLA compliance.
• Liaising with internal teams, subcontractors, and suppliers to deliver seamless service.
• Managing subcontractor bookings and raising orders in line with company procedures.
• Tracking job completion and ensuring accurate reporting across departments.
• Supporting national and key account customers with high‑level service coordination.
• Generating KPI and business performance reports to support operational goals.

What You’ll Be Accountable For

• Optimising engineering hours and reducing non‑productive time.
• Meeting daily/weekly revenue targets.
• Ensuring detailed and accurate processing of service calls.
• Supporting five engineers within your designated business area.

What We’re Looking For

• Strong communication skills with customers, engineers and internal teams.
• Proven ability to resolve customer issues and manage competing priorities.
• Commercial awareness and a results‑driven mindset.
• IT literate (Word, Excel, Outlook) and confident working with service databases.
• Calm, resilient and flexible under pressure.
• Experience in a fast‑paced service environment is essential.

Why Join our client?

• Be part of a collaborative and supportive team.
• Make a real impact on service delivery and customer satisfaction.
• Opportunities for growth and development within a leading service organisation.

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