French Speaking – Customer Service Coordinator
North Kent hybrid (2 days in the office) Monday to Friday
£30,000 DOE with a target bonus
Permanent full time role
Pearson Whiffin are recruiting for a Customer Service Coordinator on behalf of our client, a global manufacturing business. To be considered for this position, candidates must be fluent in both French and English, with strong verbal and written communication skills in both languages.
We are looking for someone with previous experience handling customer enquiries over the telephone, and any prior administration experience would be highly beneficial.
Our client offers an excellent benefits package, including bonus schemes, life assurance at four times salary, subsidised meals in the on-site restaurant, employee assistance programmes, and much more!
Duties include:
- Being the first point of contact for all customer queries, delivering an exceptional level of service at all times.
- Liaising with customers via web chat, telephone and email.
- Dealing with customer complaints.
- Entering and processing orders.
- Advising customers of any fulfilment issues or delivery delays.
- Providing quotations and following up on open quotes.
- Sending price lists to customers.
To be considered for this role, you must have/be:
- Previous customer service experience within a B2B environment
- Experience within manufacturing or a regulated industry would be a significant advantage
- Must be fluent in French (written and verbal), as well as English
- Strong customer service skills with a customer-focused approach
- Excellent written and verbal communication abilities
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