Leeds, England, United Kingdom. Company: Bitrecruit. Client / Employer: Occupop.
Posted: 20.05.2026. Job reference: b92a83bd2aa22f721a10868896fa0417
Who we are
Truly Dental is a modern and fast‑growing dental company opening a brand new state‑of‑the‑art clinic in Leeds, England. Our mission is to provide accessible, high‑quality care in welcoming, patient‑centered environments. With innovative clinics across Ireland and the UK, Truly is reshaping the dental experience for both patients and professionals.
Role purpose
You will be the first point of contact for patients, delivering five‑star front‑of‑house service in a fast‑paced dental hospital. You’ll orchestrate patient flow across extended hours, ensuring seamless check‑ins, call handling, scheduling and billing accuracy that underpin excellent clinical care and patient experience.
Key responsibilities
- Warmly greet, welcome and check in/out patients; provide clear, empathetic information at all times.
- Manage multiline phone system and high volume inbox/queries; prioritize between in‑person and remote patient needs.
- Schedule, reschedule and confirm appointments; coordinate with clinical teams to optimise diaries.
- Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
- Generate billing statements, process payments, reconcile daily cash takings; deposit at post office as required.
- Operate clinic software (EXACT preferred; training provided) and follow data protection protocols.
- Uphold Truly’s hospitality standards and contribute to a friendly, cooperative team culture.
Requirements & Qualifications
- Education: Secondary education required; vocational/admin qualifications an advantage.
- Experience: 1‑2+ years in front‑of‑house or reception roles; dental or hospital reception experience strongly preferred.
- Skills: Multiline phone handling, appointment scheduling, billing and cash reconciliation.
- Proficiency with practice management systems; EXACT experience a plus (training provided).
- Strong multitasking, organisation and attention to detail in a busy setting.
- Excellent spoken/written English; clear, empathetic communication with diverse patients.
- Comfortable working with clinicians and senior specialists; professional discretion and GDPR awareness.
What we offer
- Attractive terms and salary for suitable candidates; every minute of overtime paid.
- Career progression with clinical and admin support & guidance.
- A fun working environment and modern computerized dental software system.
- Training on EXACT for the right candidate.
Important details before applying
Full‑time role; minimum 35 hours per week, Monday to Friday on a 5‑day rotation.
Usual shifts: 9:00‑12:30 or 12:30‑17:00.
Location: 4 York Place, Leeds LS1 2DR, England.
Start date: Mid June.
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