Customer Service Advisor

Job Title and Location

Customer Service Advisor (JN -052026-476389) Knowsley, England

Salary: GBP13.45 – GBP13.45 per hour

Shifts: Monday to Friday, 7 am to 7 pm

Pay: 12 weeks training ON SITE in Kirkby – L32 8UY

What You’ll Do

• Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.
• Delivering high-quality customer service while adhering to established procedures and service levels.
• Using your initiative to source information and provide effective solutions for our customers.
• Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
• Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.

What We’re Looking For

• Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.
• Call Management Skills: Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.
• Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.
• Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.

Additional Information

Adecco is a disability-confident employer. We value inclusivity and support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will be happy to assist you.

Please note: If you require reasonable adjustments at any stage, we will be happy to support you.

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