Bank Receptionist

Job Overview

We have an opportunity for an efficient and friendly Bank Receptionist at our Windmill Care Home in Brixton Hill, London. You will be part of a compassionate and welcoming team providing physical, emotional, and social support to residents. The role is posted by Bitrecruit on behalf of Occupop.

Excelcare is a family‑owned care home group established over 34 years. We provide the highest standards of care to older people with dementia, physical disabilities, and mental health issues. Outstanding care is central to everything we do.

Responsibilities

• Serve as the first point of contact for all visitors, providing a warm welcome.
• Ensure all visitors sign in and out accurately.
• Answer telephone calls promptly and deliver messages or transfer calls to the relevant person.
• Handle incoming and outgoing post.
• Maintain a neat and tidy reception area at all times.
• Coordinate with the Home Manager and Administrator to keep reception stationery stocked.
• Record and report on daily and weekly home updates as advised by the Home Manager.
• Promote the home, conduct show‑rounds, and support recruitment of new team members.

Requirements

• Positive, can‑do approach.
• Excellent communication skills.
• Proficient in IT applications – Word, Excel, and PowerPoint.
• Excellent attention to detail.
• Previous experience in a customer‑facing or reception role.

Benefits

• Salary: £13.45 per hour, zero‑hours contract.
• Working hours: 8:00 am – 5:00 pm (minus 1 hour unpaid lunch).
• Coverage for annual leave, sickness, etc. Monday‑Sunday.
• 28 days holiday, including bank holidays.
• Free onsite parking.
• Enhanced pay on bank holidays.
• Referral scheme: £500 for each successful referral.
• DBS certificate paid by Excelcare.
• Comprehensive induction programme.
• Funded qualifications via apprenticeship programme where required.
• Employee of the Month: £100.
• Team appreciation week.
• Blue Light Card reimbursement for eligible staff.

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