Overview
Title: Client Dining Hospitality Host
Location: London
Salary: £32,000 per year (40 hours, Monday to Friday) / overtime available at 1.5 rate
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts on the Perkbox app (high street shops, holidays & cinema)
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our client spaces? This role is for a Hospitality Host who strives to exceed expectations at every turn. We are looking for individuals who share a passion for exceptional experiences and creating unforgettable moments.
We believe that our people set us apart. As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. Ongoing training will be provided to ensure you have the skills to thrive, and we aim to guarantee a good work-life balance.
If you are a Client Fine Dining Hospitality Host who thrives on delivering impeccable service in a harmonious team, we would love to hear from you.
Responsibilities
- Greet clients and guests upon arrival with a warm and welcoming demeanor, providing assistance as needed.
- Anticipate the needs of clients and guests, proactively addressing requests or concerns to enhance their experience.
- Handle client inquiries, feedback, and special requests with professionalism and attention to detail, ensuring enquiries are resolved satisfactorily.
- Represent BaxterStorey with professionalism and integrity at all times.
- Set up and arrange event spaces according to client specifications, ensuring tables, chairs, linens, and tableware are impeccably presented.
- Collaborate with kitchen and catering staff to ensure timely delivery of food and beverages, maintaining the flow of service.
- Maintain a clean and organised workspace, including breakdown and cleaning of event spaces post-event.
- Adhere to all food safety and sanitation guidelines to ensure the health and safety of clients, guests, and staff.
Qualifications
- Friendly, outgoing personality; a people person
- Great work ethic and a positive demeanor
- Good listening and verbal communication skills
- Customer focused with a passion for offering outstanding service
- Ability to work within a collaborative and inclusive team environment
- Excellent attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to challenges with a solution-oriented mindset
- Previous experience in a similar role in the food service industry
- Some knowledge of food safety and sanitation practices
Equality, Diversity and Inclusion
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society. We strive to be recognized for having the most inclusive culture in hospitality.
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