At Bruntwood, we’re committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.
Bruntwood owns, develops, manages and maintains properties across England. Our focus is on ‘Creating Thriving Cities’, which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.
You’ll work in our wonderful West Village building, located in Leeds City Centre, Monday to Friday, 40 hours per week, 07:00-16:00. Please note that this is a temporary position for maternity cover and is a 12 month fixed‑term contract.
Job purpose
The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. So it’s important you are approachable and ultimately love speaking to people and building relationships. That’s why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this.
Responsibilities
- Deliver a positive customer experience within the building
- Build lasting, long‑term, professional relationships with customers
- Be the first point of contact for all customers and visitors in the building
- Support and facilitate events and meetings within the building
- Facilitate new customer viewings to support the sales process
- Host the meeting rooms, co‑working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
- Manage own workload to flex between essential desk‑based tasks and building customer relationships
- Collate all customer intelligence and update systems accordingly to support sales and retention
- Work as part of a wider team, engage with customers, colleagues, management and other departments within Bruntwood
- Act as a role model to promote wellbeing in the workplace
- Focus on continuous improvement, ensuring we add value, save time and make things simple for the customer
- Be basically brilliant – applying your energy, drive and knowledge to inspire colleagues to do their best, working together with a simple, straightforward approach to deliver the right service every time
Qualifications & Requirements
- Have a can‑do attitude and be able to step up to the challenges of working in a fast‑paced, dynamic and developing organisation
- Curious, detail‑oriented and motivated – go above and beyond for customers; a positive attitude is key
- Admin experience is a must, as you will be managing the enquiries mailbox daily
- Excellent communicator, bringing your personality to work and interacting with people on a human level
- Skills and experience in hospitality, retail or other service sectors
- Maintain high levels of energy and positivity throughout the day
Benefits
- Opportunity to work with a friendly, passionate and experienced team
- Ability to contribute towards the growth of the company and its direction
- An exciting place to work and a challenging role, full of opportunity and new experiences
- Opportunities for progression in a growing company
- 28 days holiday, plus your birthday off, and you can buy & sell holidays
- 24 hours a year volunteer time with endless opportunities to support causes that matter
- Sabbatical of up to 12 months after five years with the company
- Healthcare cash plan for all colleagues, allowing you to claim back medical expenses (optical, dentist, physiotherapy); private healthcare cover on an opt‑in basis
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity / shared parental leave – 26 weeks fully paid leave
- Interest‑free learning loans to help you develop new skills
We’re keen to see applications from diverse backgrounds and actively drive our selection process to be as inclusive as possible.
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