Regional Team Lead

Welcome to John Shepherd, we’re known for moving people forward.

Now, we’re happy to offer you an exciting opportunity to join our dynamic team as a Regional Team Leader. This is a full-time, permanent position located in Solihull.

Let’s talk about the role. It involves:

• Managing your assigned region and PUM, leading a team of Property Relationship Managers
• Driving performance through KPIs, budgets and service delivery
• Overseeing inspections, inventories and tenancy lifecycle activity, ensuring quality control
• Managing arrears, deposit returns and TDS claims
• Liaising with tenants, landlords, contractors and internal teams to deliver reactive maintenance to a high standard
• Monitoring compliance, complaints, contractor performance, voids and refurbishment opportunities

We’re not just looking for someone who fits our team; we want to be a good fit for you too! We’re looking for individuals with qualities such as:

• Experience managing a team/region within property management or lettings
• Strong understanding of property management processes, compliance and inspections
• Commercial awareness with experience managing KPIs, budgets and upselling services
• Confident handling arrears, complaints and deposit disputes
• Strong relationship management across landlords, tenants and contractors
• Organised, proactive and detail-focused, with experience using systems such as Reapit or Fixflo

Join us and experience a workplace that truly values you. Apply today!

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