Central Services Administrator

NJC Scale 9-14 £27,254-29,540 per annum pro rata. 12 hours per week, worked over 1½ – 2 days.

Job Purpose

• Act as the first point of contact for all callers and visitors to Mind in Gwent, Abergavenny office.
• Responsible for the day-to-day administration and record keeping of the Central Services function of the organisation and project administrative support.

Key Accountabilities

• Provide a face to face service for visitors to the Abergavenny office , interacting with staff, partners, service users and the general public in a positive and professional manner.
• To administer and assist with all incoming communications to Mind in Gwent via email, telephone, post and to deal with or direct all communication to the relevant department or person.
• Receive incoming calls, providing information about our services, signposting to relevant organisations and directing calls to the relevant staff and teams.
• Carry out administration for projects including conducting questionnaires over the telephone and designing project publicity/reports.
• Administer counselling payments and pass any monies received to a member of the Finance team.
• Create, develop and maintain electronic and paper based record and filing systems for Mind in Gwent.
• Provide administrative support to counselling services across Mind in Gwent as and when required.
• Manage all stationery and marketing materials for the organisation, maintain stock levels, ordering new stock and managing delivery of stock.
• Make petty cash payments and reconciliations.
• Provide administrative support to the Board of Directors/Trustees and Senior Management Team, as and when required. Undertake any other governance tasks as requested by the Senior Management Team.
• Contribute to maintaining the social media account in conjunction with the other team members, as and when required.
• The work of Mind in Gwent changes over time and it is not possible to describe all responsibilities of the Central Services Administrator.
• The Central Services Administrator is expected to promote a positive image of mental health and Mind in Gwent to other agencies and the general public.

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