Account / Contract Manager

You will be responsible for managing contracts across the North of England, covering locations such as Leeds, Newcastle and York. The role requires regular travel to customer sites and a company car or car allowance will be provided. This is a home‑based role with flexibility to work from a nearby Biffa office or customer sites as required.

Your Core Responsibilities

• Full responsibility for site and contract P&L, ensuring financial targets are met and exceeded.
• Manage day‑to‑day customer relationships, acting as the main point of contact and resolving issues proactively.
• Deliver high standards of service while maintaining strong, long‑term customer partnerships.
• Plan, organise and prioritise workloads to ensure smooth and efficient operations.
• Monitor performance, costs and service delivery, driving continuous improvement.
• Coordinate internal teams and external stakeholders to meet contractual requirements.
• Ensure compliance with company procedures, health and safety and regulatory standards.
• Produce accurate reports and forecasts to support operational and commercial decision‑making.

Requirements

• Ability to reconcile a profit and loss spreadsheet in Excel.
• Proven track record of delivering continuous improvement within an operational/service environment.
• Knowledge of existing and impending environmental and health and safety legislation.

Benefits

• Ongoing career development, training and coaching.
• Car or allowance.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

About Biffa – we are passionate about waste and sustainability, turning waste into energy and recyclable materials, with a workforce of over 11,500 people across the country.

Dedicated to Diversity – inclusion is core to our culture. We champion diversity, equity and inclusion to create a creative and effective working environment.

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