Solutions Architect

Location: Hybrid (2 days a week in London)

ITSM Solutions Architect – Role & Responsibilities

• Design and implement ITSM architectures that integrate with internal and external systems using APIs, ensuring scalability, security, and performance.
• Lead API integration strategies between ITSM platforms (e.g., ServiceNow, Jira Service Management) and enterprise applications.
• Collaborate with stakeholders (business, engineering, and operations teams) to translate business requirements into technical ITSM solutions.
• Define integration standards and governance for APIs, microservices, and service management workflows.
• Provide technical leadership and oversight during solution design, implementation, and ongoing optimization of ITSM services.

ITSM Solutions Architect – Required Experience

• 5+ years experience in ITSM Solutions Architecture or similar role, delivering enterprise service management solutions.
• Strong expertise in API design and integration, including RESTful APIs, authentication methods (OAuth, JWT), and integration patterns.
• Hands-on experience with major ITSM platforms such as ServiceNow, BMC Helix, or Jira Service Management.
• Solid understanding of ITIL practices, service lifecycle management, and automation within IT operations.
• Excellent stakeholder communication and solution design skills, with the ability to bridge business requirements and technical implementation.

Interviews: March 2026

Start Date: April 2026

How to Apply:

• Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology

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