Pertemps are delighted to be working on behalf of a well-established employer based in Kilmarnock to support on their search for Vulnerable Customer Care Agents. This is a permanent role which is well-suited to those who come from a care background. A new challenge every day Helping customers who are experiencing complex personal circumstances Discuss, empathise, and encourage disclosure of information to allow you to help customers Communicating with customers and third parties via telephone, email, letter & live chat Work together with your team and share best practice to continually improve service Deliver great conversations and customer outcomes – by phone and in writing Maintain consistently high standards of quality during customer interactions Adhere to regulations (these are covered off in training) Comfortable using multiple systems and Microsoft packages
Great at engaging with customers and building relationships, with a service minded approach Monthly/Quarterly recognition programme and incentives throughout the year~Ability to earn annual bonus~Hybrid/Flexible hours of work – Currently Monday to Friday between 8am and 5pm ~ Modern working environment with pool and ping pong tables for breaks~ Team building nights and days~1 give back day a year, to support a charity of your choice!
If this role sounds like something you would excel in then reach out to the Pertemps team for more information!…