An exciting opportunity has become available with our long-established client based in Stonehouse. They are seeking an Operations Manager to join their team on a full time, permanent basis.
Delivering training to over 10,000 candidates each year, the organisation designs and delivers high quality, bespoke courses across a broad range of areas including Lifting Operations, Materials Handling, Health & Safety, Construction and Plant Machinery, Transport, and Civil Engineering.
Your role will be pivotal in ensuring efficient day to day administration processes whilst building strong client relationships. Acting as a bridge between the client and the company, you will ensure client satisfaction while driving operational efficiency and business growth. This role will play a key position in the management team overseeing internal operations, staff supervision and process improvements.
Key Responsibilities
- Oversee operational management, order processing, customer service and ensuring all internal processes are followed.
- Lead, motivate, train and supervise the administration team.
- Support and maintain CRM/ERP systems, process quotes and handle order progression.
- Prepare and analyse performance and opportunity reports and forecasting weekly/monthly figures.
- Maintain customer relationships, acting as the main point of contact for client concerns.
- Identify and implement improvements to administration systems to increase productivity and efficiency.
Candidate Attributes
- Proven experience in a fast-paced administrative, or customer service role.
- High proficiency in Microsoft Office applications.
- Strong verbal and written communication skills.
- Excellent attention to detail and ability to prioritise.
- Good problem‑solving skills.
Hours: Monday to Friday, 37.5 hours per week, 8:30am – 5pm
Salary: Circa £35k per annum, depending on experience
#J-18808-Ljbffr…