Medical Business Administrator Apprentice (Apprenticeship)

Main responsibilities

• Welcoming patients to the practice in a polite, friendly and professional manner
• Answering incoming telephone calls, managing queries appropriately and directing calls to the correct team or clinician
• Booking, amending and cancelling appointments using the clinical system
• Supporting care navigation by signposting patients to the most appropriate service or healthcare professional
• Processing patient requests, including prescription queries, test result enquiries and general administrative requests.
• Maintaining patient records accurately and confidentially
• Handling correspondence, scanning and filing documents
• Supporting the wider administrative team as required to ensure service continuity
• Adhering to practice policies, procedures and confidentiality requirements at all times

Company Benefits

• NHS Pension (upon receipt of permanent contract)
• Flu vaccine annually

Training

Business Administrator Level 3 apprenticeship standard with Medical Pathway

Qualifications required

A minimum of 5 x GCSEs which must include English and maths at grade 4/C or above

Skills required

• Computer literate
• Organised

Prospects

Permanent position upon the successful completion of your apprenticeship

Qualification / Standard : ST0070 Business administrator

Duration 16 months

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