Insurance Team Manager
Full time, Monday to Friday 8:30 – 5pmHybrid after 6 months (up to 2 days home)Salary: £35,000 to £45,000Location: Malton, North Yorkshire
Are you an experienced insurance professional with strong leadership skills and a passion for delivering exceptional client service? We are looking for an InsuranceTeam Manager to support the Head in lead a high performing team of Client Advisors.
This role plays a key part in shaping the commercial success, compliance standards and culture of the Team, ensuring clients receive high-quality advice aligned to FCA and company regulations.
The Role
As Care Team Manager, you will:
- Support the development and delivery of the commercial strategy for the Team.
- Lead, coach and motivate a team of Client Advisors, ensuring clear communication, strong performance and a positive team culture.
- Drive improvements in systems, processes and client journey to increase efficiency and service quality.
- Develop the team’s technical knowledge, training plans and individual career development.
- Contribute to recruitment and ensure new starters receive effective, compliant inductions.
- Oversee workload distribution, performance and adherence to FCA regulation through supervision, file checks and compliance monitoring.
- Ensure timely management of new and existing business, renewals, MTAs and insurer negotiations.
- Support the Head with departmental objectives, reporting and continuous improvement.
- Handle complaints and HR matters (such as absence, performance and conduct) in line with company policy.
- Promote and embed company values, fostering a collaborative and supportive team environment.
About You
To thrive in this role, you will bring:
- Cert CII qualification (or equivalent experience).
- Previous management experience, ideally within the insurance industry.
- Strong communication skills, both written and verbal.
- High attention to detail and confident decision making.
- The ability to motivate and inspire a team, even during periods of change.
- A proactive approach, strong organisational skills and the ability to work to deadlines.
- A collaborative mindset, with the ability to build strong internal and external relationships.
- A positive, resilient and adaptable attitude.
Desirable Experience
- Commercial lines insurance background.
- Experience working within FCA-regulated environments.
Why Apply?
You’ll be joining an organisation where people, service quality and values matter. You’ll play a key part in shaping the success and culture of the Team while contributing to the long term growth of the business. If you’re an experienced leader looking to make a meaningful impact within a supportive, values-driven environment, we’d love to hear from you.
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