Customer Service Administrator

Helpdesk Administrator – The Organised, Calm & Capable Centre of Operations! West Lothian Mon-Fri, 9am-5:30pm (½ hour lunch) On-site parking Competitive salary – Depending on experience Be the Person Everyone Relies OnDo you excel in busy environments where clear communication, smart thinking, and superb organisation make all the difference? Are you someone who thrives on keeping operations smooth, supporting others, and tackling challenges with confidence?If you’re a natural problemsolver with a passion for service and toptier administrative skills We want you!We’re partnering with a long-standing client who’s looking for an experienced Customer Service Administrator with exceptional communication skills, strong attention to detail, and a proactive mindset. Whether you’re building your admin career or bringing proven experience, this role is a fantastic opportunity to shine. What You’ll Be DoingAs the first point of contact and the hub of the helpdesk, you’ll keep everything moving with efficiency and professionalism. Your daily responsibilities include:Handling incoming calls with clarity, calmness, and confidenceLogging helpdesk queries accurately and ensuring nothing is missedCoordinating engineers and contractors to keep services running smoothlyProviding updates to clients – always keeping them informed and reassuredCreating reports, preparing quotes, and maintaining organised recordsUsing initiative to resolve issues, prioritise tasks, and escalate where appropriate What You BringWe’re looking for someone who truly excels in admin and communication – a natural organiser with a passion for delivering great service. You’ll have:Experience in a facilities helpdesk or fastpaced admin roleExcellent verbal and written communication skillsStrong proficiency with Microsoft Office and TeamsA collaborative attitude, but comfortable working independently tooOutstanding attention to detail, multitasking ability, and a genuine desire to help othersA proactive, solutionfocused mindset Why You’ll Love Working HereA warm, friendly, supportive teamReal opportunities to grow, learn, and progressA company that appreciates good people and values what you bringA role full of variety, no two days are the sameFun perks: Pizza Fridays, team events, and fresh fruit daily Ready to Bring Your AGame?If you’re looking for a role where your communication, organisation, and problemsolving skills truly matter, this is the perfect fit.Apply now and let’s start the conversation! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer….