Supporter Engagement Manager Grade 5

Overview

The Supporter Engagement Manager position is a pivotal role in the Public Fundraising team, responsible for driving growth in our Individual Giving programme through a mix of acquisition and retention campaigns.

Responsibilities

• Drive growth in the Individual Giving programme through acquisition and retention campaigns.
• Key internal relationships include the Head of Supporter Engagement and the Fundraising management team.
• Work closely with the Fundraising Data Manager and the Community Engagement Manager on collaborative income generation and supporter engagement activities.
• Shape Individual Giving and supporter cultivation strategies aimed at increasing our Cash and Regular Giving supporter base.
• Manage Individual Giving income streams, including cash appeals, regular giving (including door‑to‑door recruitment), hospice lottery, challenge events, legacies and supporter care.
• Focus on digital fundraising initiatives.

Qualifications

• Expertise in stewardship and donor care, with experience managing Individual Giving income streams.
• Dedicated, organised and experienced Individual Giving specialist with proven expertise in supporter stewardship.
• Proactive, hands‑on team player who thrives in a dynamic environment.

Disability Confident

A Disability Confident employer generally offers an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. If, in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people, the eligibility decision will be made solely on the basis of the applicant’s ability to meet the required job qualifications.

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