Salary: up to 31,518 per annumShift hours: Full Time
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Please note: This role is contracted to weeks per year
About Us
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Job Reference: com/0505/496300/52587904/R/SU #Central Functions
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
What the Role Is About
This is a pivotal role at the heart of the mobilisation journey for Workforce Management (WFM), with accountability for overseeing all workforcerelated activity associated with new business wins across Compass UK & Ireland. This includes TUPE transfers, contract mobilisations, and the seamless integration of new units within existing contracts.
You will play a critical role in translating commercial success into operational readiness, ensuring new colleagues are effectively onboarded, trained, scheduled, and paid accurately from day one. Your work will directly influence colleague experience, operational performance, and compliance during one of the most businesscritical phases of the contract lifecycle.
Frominitialnotification of a new business win through to full mobilisation, you willoperateasa central pointof coordination. Working in close partnership with Mobilisation Managers, the Sector HR community, Workforce Management Operations, and a wide network of internal and external stakeholders, you will ensureaccurateinformation flows at pace and that key milestones are delivered on time and to standard.
Key Responsibilities
You will take ownership of advocating, embedding, andmaintainingrobust standards and processes that underpin new business onboarding. Ensuring consistent adoption and compliance across the organisation, you will proactivelyidentifyrisks, issues, and dependencies, escalating them to the Mobilisation team and WFM Operations with clarity, balance, and pragmatism.
Your contribution will be instrumental in driving operational excellence, reducing risk, and enabling a positive and confident experience for new colleagues and managers alike.
Key Areas of Focus(not exhaustive)
Mobilisation & Systems Enablement
- Facilitate the smooth mobilisation and compliance of all HR platforms and WFM processes, including OurTime, Lone Worker, Hire Hub, PeopleWorks, andWorkJam.
- Act as the primary WFM point of contact for all new business types, supporting Mobilisation Managers and WFM Operations throughout theendtoendprocess.
- Attend new business and mobilisation calls asrequired, ensuring clear ownership ofWFMactions and outcomes.
- Maintain strong, trusted relationships with internal stakeholdersincludingthirdpartyhardware suppliers.
- Work collaboratively withcrossfunctionalteams toidentify, resolve, and prevent issues.
- Proactivelyidentifyand escalate risks and issues to relevant stakeholdersin a timely manner.
EndtoEnd New Business Management
- Ensure all new business mobilisations are managed through a structured,endtoendprocess.
- Maintain agreed service levels to achieve key SLAs.
- Manage activities through the project management platform Wrike, ensuring visibility and accountability.
- Ensure new business sites raise the correct tickets to enabletimelydelivery.
- Support sites in ordering, receiving, and implementing the correct clocking solutions.
- Coordinate with data, finance, and configuration teams to ensure all critical tasks are completed ahead ofgolive.
- Deliverdayonemobilisation andfirstpayoutcomes with no avoidable risk.
Training & Capability Building
- Host and deliver training for new managers, including:
- Weekly New Manager Clinic sessions.
- Training on new functionality within live mobilisations.
- Signpost and support new sites to complete all requiredcompanyapprovedtraining prior togolive.
- Provide expert support to the UK & Ireland WFM Clinic, sharing best practice and guidance.
About You
Operating in a fastpaced, highly collaborative environment, you will bring excellent prioritisation skills, confident stakeholder management, and credible, effective communication. You will be comfortable working across multiple teams and disciplines, influencing outcomes, maintaining momentum under pressure, and confidently navigating complexity.
If you thrive on working to high standards, enjoy being at the centre of businesscritical activity, and are motivated by making a tangible impact during periods of growth and change, this role offers a highly visible and rewarding opportunity.
Reference: com/0505/496300/52587904/R/SULocation: Birmingham…