Customer Success Manager

We provide calibration services to pharmaceutical, food and beverage customers across the UK & Ireland. Our goal is to remove operational friction—ensuring science runs without interruption and teams can focus on innovation and production.

We’re growing and continuing to build a best-in-class, integrated safety partner—and we’re looking for high-ownership individuals to grow with us.

Responsibilities

• First point of contact for customer enquiries
• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals
• Support with invoicing enquiries
• General customer service & support activities, working closely with the Operations Manager.

Qualifications

• Bachelor’s degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction

Nice to have

• Experience in manufacturing or engineering environments

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