Customer Care & Sales Team AssistantAbout Berganza
Berganza is a family-run business renowned for its exceptional collection of antique rings and period jewellery, representing the highest standards of quality, craftsmanship, and authenticity. Guided by our “service for life” philosophy, we specialise in sourcing natural, untreated gemstones and historically significant jewellery from celebrated eras including Roman, Byzantine, Georgian, Victorian, Edwardian, Art Deco, and Vintage periods.
Our dedication to excellence and customer care has established Berganza as a trusted destination for collectors and clients seeking timeless treasures. Join our team and play a key role in preserving and sharing the beauty of jewellery history.
The Role
We are seeking a Customer Care & Sales Team Assistant to support our sales team in delivering an exceptional client experience. This is a full-time, on-site position based in Greater London.
The successful candidate will be the first point of contact for clients, providing outstanding customer service while assisting with administrative and sales support tasks. This role is ideal for someone who is organised, proactive, personable, and passionate about luxury products and client relationships.
Key Responsibilities
- Deliver exceptional customer service both in person and through phone and email communications.
- Welcome and assist clients, ensuring a warm and professional front-of-house experience.
- Support the sales team with customer enquiries and follow-up communications.
- Manage calendars, appointments, and meeting schedules.
- Maintain accurate client records and update CRM systems.
- Assist with order processing and general administrative tasks.
- Coordinate and support aftercare and client service requests.
- Ensure the showroom and client areas are presented to the highest standard.
- Contribute to a positive, collaborative team environment.
Skills & QualificationsEssential
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- Experience with administrative tasks, record-keeping, and order processing.
- Calendar management experience.
- A proactive approach with strong attention to detail.
- Friendly, professional, and confident manner.
- Ability to multitask and work effectively within a team.
- Flexibility to work full-time on-site in Greater London.
Preferred
- Previous experience in retail, sales support, customer service, or luxury hospitality.
- Interest in or knowledge of jewellery, gemstones, luxury goods, antiques, or history.
- Experience working in a client-facing luxury environment.
What We Offer
- The opportunity to work with one of the world’s finest collections of antique jewellery.
- A supportive family-run business with a strong reputation for excellence.
- Exposure to rare and historically significant pieces.
- A collaborative and passionate team environment.
- The chance to build a career within the luxury jewellery industry.
If you’re looking to combine outstanding customer service with a passion for luxury and history, we’d love to hear from you.
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