Standards & Advice Manager

Job Purpose

To assist with the work of the Standards Committee and to manage, support and facilitate the work of the sub‑committees reporting to the Standards Committee; to provide advice to veterinary surgeons, veterinary nurses, members of the public and the wider RCVS on matters relating to the Code of Professional Conduct and its supporting guidance; and to support, develop and line manage Standards and Advice officers/Administrative assistants.

Key Responsibilities

Line Management

• To line manage, develop and support Standards and Advice Officers and/or administrative support within the team
• Ensuring direct reports provide high quality, accurate advice to internal and external stakeholders
• To support the senior leadership of the Standards and Advice team and the legal directorate

Standards Committee and advice

• Support the Standards & Advisory Lead with the work of the Standards Committee including preparing agendas, drafting papers and taking minutes.
• Draft changes to the Code of Professional Conduct and Supporting Guidance as directed by the Standards & Advisory Lead (role title to be confirmed) and/or the Standards Committee.
• Assist with formulation of RCVS advice on specific issues.
• Support the work of the Sub Committees reporting to Standards Committee, including the Certification, Recognised Veterinary Practice and Riding Establishments Sub Committees, and the Ethics Review Panel.
• Provide advice to internal and external stakeholders on professional conduct issues specifically those arising from the Code of Professional Conduct; by telephone or email and in accordance with Service Standards.
• Assist with projects and working parties reporting to the Standards Committee
• Support the Standards & Advisory Lead to work collaboratively with external and internal stakeholders
• Undertake other duties within the department and College, as requested by the Standards & Advisory Lead

Quality Assurance and development of best practice

Assist and support the Standards & Advisory Lead with:

• development of internal protocols, including manuals and other resources
• analysis of advice files, including responding to audit reports
• in‑house training for RCVS staff, as well as external training where required

Essential Qualifications

• Ability to understand complex problems and proactively formulate solutions or theories
• Previous experience of working in a public facing advisory capacity providing high quality advice
• A customer‑focused approach, dealing with people in a compassionate, just and fair manner
• Clear, concise, logical and practical approach to issues
• Strong organisational and administrative skills
• Excellent writing and drafting skills
• Excellent telephone manner
• Ability to work as part of a team

Desired Skills & Experience

• Experience of working with Committees in a regulatory environment

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