Partner Account Director

West Yorkshire, England, United Kingdom

Partner Account Director

Employer: Occupop

Responsibilities

• Own a portfolio of direct partner clients, managing retention, renewal, and growth.
• Protect and improve Gross Revenue Retention (GRR) and identify commercial/relationship risks.
• Drive Net Revenue Retention (NRR) through upsell and expansion aligned with partner value and maturity.
• Lead pricing, renewal, and contract negotiations.
• Maintain accurate commercial forecasting for the partner portfolio.
• Serve as senior relationship owner, building trusted relationships with senior stakeholders.
• Conduct executive‑level partner reviews focused on outcomes and growth.
• Handle escalations and commercial risk, making recommendations to invest, de‑prioritise, or exit relationships.
• Align partner strategy with wider commercial objectives, identifying portfolio‑level patterns and opportunities.
• Collaborate with the Customer Success Manager, ensuring a joined‑up, senior‑led partner experience.

Qualifications

• Proven experience owning enterprise or strategic account portfolios with multi‑million‑pound value.
• Demonstrated accountability for retention, renewals, and growth.
• Strong commercial negotiation and stakeholder management skills.
• Comfortable operating in senior client‑facing roles.
• Sound judgement and prioritisation under pressure.
• Commercially minded and outcome‑led, confident in difficult conversations.
• Structured, pragmatic, and accountable, comfortable with ambiguity and limited resources.

Benefits

• 25 days holiday rising to 30 with each year of service.
• Private medical insurance covering dental and optical.
• Company pension scheme.
• Life assurance – 4× annual salary.
• 1 day paid volunteering per year.
• Enhanced maternity / paternity offerings.
• Employee assistance programme.
• Cycle to work scheme.
• Access to a gym.

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