Head of Voids Delivery
Salary: £71,940 + excellent benefits
Location: Wooburn Green, High Wycombe
Hybrid working: 2 days per week in the office, 3 days per week from home
Contract: 9–12 month parental leave cover (Fixed Term)
Hours: 37 hours per week (Monday–Friday)
About the Role
You will take full ownership of the voids function, leading teams, managing contractors, driving performance and ensuring the service delivers excellent outcomes for residents, colleagues and the organisation. With responsibility for a budget of around £5 million, you’ll provide strong financial control, value for money and robust compliance across all void activities. Working closely with the Assistant Director – Voids and Planned Works, you’ll help shape the strategy for repairs and maintenance, maximise the benefits of our in‑house delivery model and drive continuous improvement across the service.
Key Responsibilities
- Lead the voids service with full accountability for performance, productivity, quality and customer satisfaction
- Develop and deliver voids strategy in partnership with senior leaders
- Manage all voids‑related spend and ensure strong financial control across a £5m budget
- Oversee contractor procurement and performance, ensuring value for money and regulatory compliance
- Ensure in‑house teams meet commercial and strategic objectives
- Maintain effective policies, procedures and systems to minimise risk and support service excellence
- Act as escalation point for high‑level or cross‑departmental complaints
- Drive a collaborative, values‑led culture across Property Services and wider directorates
- Use performance data and analytics to identify improvements and drive change
- Provide accurate reporting to senior leaders and the Leadership Team
- Lead improvement projects that deliver measurable benefits
- Manage and develop staff, ensuring strong performance and effective resource allocation
What Success Looks Like
- Efficient, well‑managed voids service delivering key‑to‑key times within target
- Strong financial control and demonstrable value for money
- Motivated, high‑performing operational teams delivering excellent service
- Effective cross‑departmental collaboration to support organisational goals
- Measurable improvements in operational performance and customer satisfaction
- Full compliance with Health & Safety, regulatory requirements and best practice
- Robust support for voids workstreams and wider Property Services activity
What We’re Looking For
You’re a confident, solutions‑focused leader who thrives in a fast‑paced operational environment. You combine strong commercial awareness with a commitment to quality, safety and resident experience.
Must Haves
- Significant experience managing teams with a track record of improving performance and efficiency
- Strong contract management experience, holding contractors to account for performance and value
- Experience developing and implementing policies and procedures aligned to statutory and regulatory requirements
- Deep functional expertise and broad business knowledge to meet financial and operational objectives
- Ability to lead, communicate and manage change effectively
- Skilled at interpreting performance data to drive continuous improvement
- Excellent verbal and written communication skills
- Ability to motivate, influence and lead individuals and teams
- Educated to degree level or equivalent experience
- Experience managing medium‑ to large‑scale DLO, maintenance or voids services
- Full UK driving licence
Nice to Haves
- Knowledge of the social housing sector
- Construction or building knowledge (theoretical or practical)
Benefits
- Annual salary: £71,940 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay
- 37 hours per week (Monday – Friday)
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
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