Product Analyst

Responsibilities

• Apply appropriate business analysis and requirements management techniques, taking a pragmatic approach based on context and complexity.
• Analyse user behaviour, data, and feedback to inform product decisions and identify opportunities for improvement.
• Collaborate with Product Managers, designers, developers, subject matter experts, business sponsors, and technology stakeholders to define, refine, and deliver product features.
• Document user stories and acceptance criteria, ensuring clarity, traceability, and alignment with delivery objectives.
• Support backlog refinement by providing evidence-based priorities and well-defined acceptance criteria, using tools such as JIRA to manage and track work items.
• Ensure product solutions are clearly understood and aligned with user needs, business objectives, technical constraints.
• Translate insights and analysis into actionable recommendations that support incremental product enhancements.
• Assist with user research activities, including surveys, interviews, and usability testing, to validate assumptions and improve outcomes.
• Monitor product performance metrics and identify areas for optimisation and continuous improvement.
• Constructively challenge assumptions and contribute to the development of improved or innovative solutions where appropriate.
• Communicate findings, insights, and recommendations clearly to stakeholders and delivery teams.
• Promote a user-centered approach throughout the product lifecycle while ensuring compliance with data privacy and accessibility standards.
• Build and maintain strong working relationships with stakeholders at all levels, including SMEs, sponsors, and delivery partners.
• Communicate analysis, options, and recommendations clearly using strong written and verbal communication skills.

Qualifications

• Experience & Skills :
• Experience supporting product, business analysis, or change delivery roles within business and IT change environments.
• Strong problem-solving skills with the ability to challenge constructively and propose practical solutions.
• Ability to quickly develop domain knowledge to engage credibly with stakeholders on problem statements and priorities.
• Experience working across Agile and Waterfall delivery lifecycles, with the ability to adapt to hybrid delivery environments.
• Comfortable operating in complex delivery settings involving both business and technology change.

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