Senior IT Support Analyst – Highly Regulated Engineering Environment
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Type: Full‑time, Permanent
Clearance: Must be eligible for SC Clearance
Driving Licence: Full UK licence required
Are you an experienced Senior IT Support professional looking to step into a role where your technical expertise truly matters? We’re supporting a leading organisation in a highly regulated engineering sector that is seeking a skilled Senior IT Support Analyst to join their team. This position offers the chance to work with cutting‑edge technologies, contribute to critical IT operations, and influence the stability and security of enterprise‑level systems.
The Role
- Provide advanced support across hardware, software, networking, and security issues
- Administer Windows Server (2019-2025), Active Directory, Entra ID, and RBAC
- Manage PAM solutions and maintain secure access controls
- Support and administer Microsoft 365, including Purview, Exchange Online, and Teams
- Work with VMware vSphere and Horizon VDI environments
- Ensure effective patching, maintenance, and compliance across systems
- Assist with backup and disaster recovery processes
- Support endpoint security and patching tools
- Provide network troubleshooting assistance
- Lead or participate in IT projects
- Maintain clear, accurate documentation
- Occasionally provide out‑of‑hours support when required
What You’ll BringEssential Skills & Experience
- Strong experience in 2nd line or senior IT support roles within enterprise environments
- Deep understanding of Windows Server, Active Directory, and Microsoft 365
- Good knowledge of networking fundamentals: TCP/IP, DNS, DHCP
- Hands‑on experience with VMware virtualisation
- Knowledge of backup and recovery processes
- Awareness of security and compliance frameworks such as: xwzovoh
- ISO 27001
- Cyber Essentials Plus
- CAF 2.0
- Excellent troubleshooting and analytical skills
- Experience supporting Autodesk software (desirable)
- UK national (required to meet SC clearance criteria)
- Full UK driving licence
Desirable Skills
- Exposure to hybrid cloud environments (Azure/AWS)
- Experience with Nutanix AHV, Hyper‑V, or Azure‑based hypervisors
- Experience with endpoint management tools (e.g., Intune)
- Knowledge of disaster recovery planning and testing
- SAP S/4HANA exposure
…