24/7 Major Incident Manager – Lead IT Incident Response

HMRC is seeking a dynamic Major Incident Manager to safeguard the reliability of our IT estate. Based in Newcastle with hybrid working, you’ll lead 24/7 incident response, coordinate across 60% in‑office operations and manage senior stakeholders to restore services quickly and effectively.

You’ll join Enterprise Live Services and contribute to continuous improvement while supporting business priorities and complex IT environments.

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