IT Support Assistant

Join ID Logistics as our next IT Support Assistant and help power the technology behind our fast‑growing, innovative logistics operations.

About You

We are looking for someone with solid technical know‑how, great problem‑solving skills, and a real enthusiasm for helping people. As our IT Support Assistant, you will be the go‑to person for resolving hardware and software issues, supporting colleagues across the business, and keeping our technology running smoothly alongside your IT Manager and team.

Key Responsibilities

• Provide first‑line support for hardware, software, and network issues, ensuring fast and effective resolutions.
• Log, track, and manage incidents through the ticketing system, escalating when needed.
• Support the setup, installation, and maintenance of IT equipment and systems.
• Troubleshoot issues across operating systems, applications, networks, and hardware.
• Assist with onboarding new employees, setting up devices, accounts, and access.
• Support system updates, patches, and routine maintenance.
• Keep technical documentation, procedures, and troubleshooting records up to date.
• Maintain accurate hardware and software inventory records.
• Support IT security processes, including account management and MFA.
• Collaborate with the wider IT team on projects and long‑term improvements.
• Deliver excellent customer service with a friendly, professional, and proactive approach.

Skills and Experience

• Previous experience in an IT support role, ideally within a warehouse, logistics, or fast‑paced operational environment.
• Strong understanding of basic IT troubleshooting, including hardware, software, networks, and peripheral devices.
• Experience supporting warehouse technologies such as handheld scanners, label printers, RF devices, and Warehouse Management Systems (WMS).
• Ability to diagnose and resolve first‑line issues quickly to minimise operational downtime.
• Good knowledge of Microsoft Office, Windows operating systems, and common business applications.
• Strong communication skills, able to support both technical and non‑technical colleagues in a clear, patient way.
• Excellent organisational and time‑management skills, with the ability to prioritise tasks based on operational impact.
• High attention to detail when logging incidents, updating records, and completing documentation.
• Familiarity with IT ticketing systems and following escalation procedures.
• Ability to work independently, use initiative, and remain calm when responding to urgent operational issues.
• A proactive, customer‑focused attitude, with a commitment to supporting smooth warehouse operations.

Location and Employment

This is a full‑time, on‑site role in our new site in Rugby.

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