Operations Support Agent

Join us as an Operations Support Agent at FedEx in Preston.

Working hours: 30 hours per week.

Shift pattern: Monday to Friday 13.00 – 19.00.

Salary: £14.02 per hour.

About FedEx

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. Our team of passionate people delivers outstanding experiences to customers worldwide.

Responsibilities

• Ensuring that customers’ urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Requirements

• Good communication and social skills.
• Ability to work in a fast‑paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Benefits

• Attractive compensation package.
• Training to get you started and on‑the‑job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced‑rate shipping.
• Great career opportunities.
• FedEx is one of the world’s most admired companies and trusted brands year after year.

FedEx is an equal‑opportunity employer committed to a diverse and inclusive workforce. FedEx in the UK is Disability Confident Committed.

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