Location: Stoke-on-Trent Contact CentreSalary: £26,907 basic salary plus bonus and Vodafone benefitsWorking Hours: Full Time 37.5 hours a week – Monday to Sunday between the hours of 8am and 8pm
Where
You will be based in our newly refurbished Contact Centre in Stoke-on-Trent, which has been home to our sales teams for over ten years, and is equipped with spacious lounge areas, product and demo hubs, a cafe area, and more.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected. We’re creating more than the UK’s best network; we’re helping close the digital divide, empower communities and drive meaningful progress.
What You’ll Do
You will begin in our training academy, where you will receive in-depth sales and customer service training in our well‑equipped classrooms. An important element of this training is our TRUST framework – Vodafone’s mission to remain number 1 for Customer Experience.
- Taking ownership
- Relating to your customer
- Understanding their issue
- Setting expectations
- Thinking forward
Once in the role, you will take incoming calls from both new and existing customers. Whether customers are asking about broadband deals, looking for a new phone or SIM or even thinking of leaving us, you will be a main point of contact, ensuring they get the best advice and service possible.
You will have the opportunity to earn uncapped commission by offering customers the right Vodafone products and services to achieve your sales targets. You will always act ethically, ensuring our customers are given the correct information to make an informed decision.
Who You Are
- You will enjoy speaking to people over the phone and providing an excellent customer experience, in line with our TRUST framework
- You are motivated by being set and achieving clear targets
- You will be resilient, able to deal with minor setbacks and stay motivated for your next customer
- Sales experience is useful, but not essential; we will help you develop these skills through our training academy and on‑the‑job coaching
Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply – you may be the right candidate for this role or another.
What We Offer
- Basic salary £26,907 per annum
- Uncapped commission (On Target Earnings is £700 a month)
- 28 days annual leave plus bank holidays in lieu
- Paid charity days
- ‘Spirit’ days to focus on your self‑development
- Employee discounts, retail vouchers, health benefits, pension plan, life assurance and shares scheme
- Top‑of‑the‑range learning and development tools and award‑winning parental leave policies
Interview Process
Stage 1: Your application will be reviewed. If progressed, you will have an approximately 30‑minute call with one of our recruiters.
Stage 2: If you pass the screening call, you will attend a 1‑hour in‑person interview with one of our team managers. In advance of the final interview you will be required to complete an online personality assessment; the results do not determine our decision to hire.
Stage 3: If you are successful, your recruiter will call you the next working day to offer you the role. If not successful, we will still provide feedback.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators’ standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please refer to the Accessibility section of our Careers website for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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