IT Support Technician

Overview

Role Overview: This role reports to the IT Service Delivery Team Leader and is based in Banbury, UK. The role supports the delivery and contribution of departmental and organisational objectives. Responsible for supporting day-to-day operations within their area of responsibility, working collaboratively with colleagues and stakeholders to ensure high standards of service, compliance, and performance.

Responsibilities

• Provide 1st to 2nd line technical support to our global user base, working to defined service levels, policies and procedures.
• Support day-to-day service operations, ensuring incidents, requests and changes are handled effectively with clear communication, prioritisation and timely escalation.

Requirements

• Degree in an IT-related discipline or demonstrable equivalent experience
• Minimum 5 years of progressive IT Support experience
• Proven leadership in high-pressure, performance-driven environments

Benefits

• Multiple rewards packages
• Competitive bonuses
• Year-round health and wellbeing programs

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